Privacy Policy

1. Introduction

Welcome to CleaningChef. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website cleaningchef.nl.

By submitting our contact form or using our website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect the following types of data when you use our website:

a. Personal Data (Provided by You)

When you submit a contact form to request our cleaning services, we collect:

• Name
• Email address
• Phone number
• Message content (optional)
• Cleaning date (optional)

This data is collected only when you voluntarily provide it.

b. Automatically Collected Data (Google Analytics)

When you visit our website, we use Google Analytics to collect information such as:

• Your IP address (anonymized)
• Browser type and version
• Device type (mobile, desktop, etc.)
• Pages visited and time spent on the website
• Referral source (how you found our website)

This data helps us analyze website performance and improve user experience. It does not personally identify you.

3. How We Use Your Data

We use your data for the following purposes:

✔️ To respond to your inquiries submitted via the contact form.
✔️ To improve our website based on analytics data.
✔️ To ensure website security and prevent fraud.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing Data

We process your personal data based on:

• Your consent (when submitting a contact form).
• Legitimate interest (for analytics and security purposes).
• Legal compliance (if required by law).

5. How We Store and Protect Your Data

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

✔️ Secure Hosting – Our website and databases are protected by industry-standard security measures.
✔️ SSL Encryption – All data transfers are encrypted via HTTPS.
✔️ Access Control – Only authorized personnel can access your data.

6. Data Retention

• Contact form data is retained for [e.g., 6-12 months], unless you request deletion.
• Google Analytics data is retained for [e.g., 26 months] for website improvement purposes.

7. Your Rights Under GDPR

If you are an EU/EEA resident, you have the right to:

✅ Access the personal data we hold about you.
✅ Request correction of inaccurate or incomplete data.
✅ Request deletion of your personal data ("Right to be Forgotten").
✅ Object to processing of your data for specific purposes.
✅ Request data portability (receive your data in a structured format).
✅ Withdraw consent at any time (for data collected via the contact form).

To exercise any of these rights, contact us at [your email address].

8. Third-Party Services & International Data Transfers

We use third-party tools such as Google Analytics for website analytics. These services may store data outside the EU.

International Data Transfers:
Some of our third-party providers (e.g., Google Analytics) may store data outside the EU. We ensure all transfers comply with GDPR through Standard Contractual Clauses (SCCs) or equivalent safeguards.

For more information, see Google Privacy Policy.

9. Cookies Policy

We use cookies to improve website functionality and analyze visitor behavior. You can control cookie settings in your browser.

10. Complaints & Dutch Data Protection Authority (AP)

If you believe we are processing your personal data unlawfully, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

🔗 Website: https://autoriteitpersoonsgegevens.nl

11. Business & Contact Information

CleaningChef
📧 Email: jan@cleaningchef.nl

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Last Updated: February 11, 2025